February 2018

Edens Engineer, Rudy Ricardo, named KBS Service Champion Award Winner

Rudy Ricardo, our Building Engineer at Edens in Northbrook, has been named a Service Champion Award recipient by building owner, KBS. Congrats Rudy and thank you for your incredible service! 

Customer service is the hallmark of KBS’ management philosophy. Each year, KBS selects building personnel who exemplify the following standards of excellence:

  • Goes above and beyond the call of duty to serve the needs of building occupants
  • Maintains the highest possible standard of professionalism in carrying out his or her duties
  • Exhibits consideration and respect toward fellow employees and initiates and promotes cooperation
  • Exhibits a positive attitude toward all business endeavors and associates

A genuine hard worker with an incomparable level of perseverance, Rudy perfectly exemplifies KBS’s philosophy and standards in the workplace by meeting all his duties and challenges with professionalism and unparalleled effort.

During a frigid December “polar vortex,” a power surge shut down all heating systems throughout the property. Without a moment’s hesitation, Rudy came in to clear up the issue and get the systems back on line. Rudy never gave a thought to calling in a contractor despite the fact that he was on vacation. Tenants celebrated and hugged Rudy that day when they heard he came in during his vacation to take care of things personally.

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